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IT Support

IT Support

Elite Computing Solutions prides itself on efficient customer friendly service where support is tailored to suit your businesses needs. Whether you have an intermittent printer or are looking to upgrade your existing IT system, we have the knowledge and experience to provide the support you require.

We can offer four types of support:-




  • Phone Support

This is the first point of contact and is invaluable as it allows error assessment and resolutions to be supplied or the next course of action to be taken.

 

  • Remote Support

With the use of 'remote support technology' ECS is able to effectively access your network system and/or personal computer, LIVE!. This enables us to rapidly resolve many problems without having to leave our offices and so minimising any down time.

If you already have an account with ECS, or you are thinking you may like to open an account, and would like to initiate a remote support session, please telephone +44 (0)20 3137 5305 to confirm an ECS technician is avaialble to assist, then when asked by the technician, please enter your unique 6-digit code here: and click this button:

 

  • On Site Support

This is provided on an ad-hoc basis as and when required for anything from virus removal and trouble shooting to undertaking general maintenance.

 

  • Support Contracts

Elite Computing Solutions Ltd can provide either pre-defined packages or can set up a custom support contract where pre-defined Service Level Agreements and response times are agreed.